Last Updated: October 23, 2026

Refund Guarantee

Reverse Hire's Money-Back Guarantee applies exclusively to clients enrolled in our 90-Day Money-Back Guarantee Program. Clients enrolled in any other program or service arrangement are not eligible for a refund under this guarantee.

To be eligible for a full refund, the following conditions must be met:

• Program Participation: The Client must have fulfilled all participation, communication, and cooperation requirements outlined in their signed Service Agreement throughout the 90-day Active Service Period.
• Program Objective: The Client must not have received either of the following during the 90-day Active Service Period:
  • One (1) Qualified Job Offer; OR
  • Three (3) Relevant Interviews.
• Receipt of either one (1) Qualified Job Offer or three (3) Relevant Interviews satisfies the Program Objective, regardless of whether the Client ultimately secures employment. Both terms are defined in the Client's signed Service Agreement.
• Refund Request: If neither objective is achieved and the Client has fulfilled all contractual requirements, the Client must submit a written refund request within fourteen (14) calendar days following the completion of the 90-day Active Service Period.
• Refund Processing: All refund requests are subject to verification of eligibility and compliance with the signed Service Agreement. Eligible refunds will be issued within sixty (60) calendar days of receiving a timely written refund request, or sooner if required by applicable law.